Total Quality Management 1999 - Abstracts

Total Quality Management 1999
TitleSubjectAuthors
Achieving customer loyalty in an educational market-place.Business, generalFARRAR, MEL, CRABTREE, HELEN
Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach.(United Kingdom)(Statistical Data Included)Business, generalDONNELLY, MIKE, SHIU, EDWARD
Benchmarking maturity as we approach the millennium?Business, generalAHMED, PERVAIZ K., ZAIRI, MOHAMED
Business excellence: from outside in or inside out?Business, generalRUSSELL, STEVE
Business excellence through quality: Indian experience.Business, generalMEHTA, JANAK
Collaborating to compete: benchmarking through regional partnerships.Business, generalYARROW, DAVID J., PRABHU, VAS B.
Creating a shared vision: an exercise in inspiration and communication at British Airways Interiors Engineering.Business, generalFOWLES, ROBERT, EDWARDS, MICHAEL
Critical success factors for total quality management implementation in small and medium enterprises.Business, generalYUSOF, SHA'RI MOHD, ASPINWALL, ELAINE
Cultivating a quality mind-set.Business, generalMAK, W. M.
Cultural dynamics for quality: the polar plot model.Business, generalSOMMERVILLE, J., STOCKS, R.K., ROBERTSON, H.W.
Cultures for continuous improvement and learning.Business, generalAHMED, PERVAIZ K., LOH, ANN Y. E., ZAIRI, MOHAMED
Customer satisfaction and loyalty: the critical elements of service quality.Business, generalDISNEY, JOHN
Customer satisfaction at the Sheffield World Congress, 1998.(Statistical Data Included)Business, generalGORST, JONATHAN K., WALLACE, WILLIAM, KANJI, GOPAL K.
Customer value-driven strategies.Business, generalKAYE, MICHAEL, DYASON, MARILYN
Establishing a shared vision under total quality management: theory and practice.Business, generalRICHBELL, SUZANNE, RATSIATOU, IOANNA
Exploring components of business improvement in the business sector.Business, generalMITCHELL, NEIL, MCADAM, RODNEY
Fast elimination of product faults in current series.Business, generalGUTHENKE, G., LEITERS, M.
From benchmarking to business process re-engineering: a case study.Business, generalSIMPSON, MIKE, KONDOULI, DIMITRA, WAI, PUI HUNG
Implementation of statistical process control and process capability studies: requirements or free will?Business, generalBRANNSTROM-STENBERG, ANN, DELERYD, MATS
Improving service quality within the supply chain: an Australian study.Business, generalPERRY, MARCIA, SOHAL, AMRIK
Integrating business excellence and innovation management: developing a culture for innovation, creativity and learning.Business, generalDAHLGAARD, JENS J., DAHLGAARD, SU MI PARK
Integrating business excellence and innovation management: developing vision, blueprint and strategy for innovation in creative and learning organizations.Business, generalDAHLGAARD, JENS J., MARTENSEN, ANNE
Integrating human resource strategy and strategic planning to achieve business excellence.Business, generalBRIGGS, SENGA, KEOGH, WILLIAM
Integrating safety and quality: building to achieve excellence in the workplace.Business, generalWARRACK, BARRY J., SINHA, MADHAV N.
Integrating total quality management and business process re-engineering: is it enough?Business, generalJARRAR, YASAR F., ASPINWALL, ELAINE M.
Integration of the supply chain for total through-cost reduction.Business, generalDANIELS, BRIAN
Internal customer satisfaction through involvement.Business, generalADDEY, JOHN
Knowledge management: the way forward.Business, generalGORE, CHRIS, GORE, EMMA
Managing for quality through knowledge management.Business, generalAHMED, PERVAIZ K., ZAIRI, MOHAMED, LIM, KWANG, K.
Maximizing the benefits of ISO 9000 implementation.(quality management standards)Business, generalDOUGLAS, ALEX, KIRK, DAVID, BRENNAN, CAROL, INGRAM, ARTHUR
Measuring the impact of buying behaviour on customer satisfaction.(Statistical Data Included)Business, generalKRISTENSEN, KAI, MARTENSEN, ANNE, GRONHOLDT, LARS
Measuring the satisfaction gap: education in the market-place.Business, generalLONG, P., TRICKER, T., RANGECROFT, M., GILROY, P.
Modernizing the NHS for the millennium.Business, generalNWABUEZE, UCHE
On measuring interactions between customer satisfaction and financial results.Business, generalEKLOF, JAN A., HACKL, PETER, WESTLUND, ANDERS
Partnering through cooperative goals in supply chain relationships.Business, generalWONG, ALFRED
Process orientation: the Swedish experience.Business, generalFORSBERG, TORBJORN, NILSSON, LARS, ANTONI, MARC
Relationship marketing needs total quality management.Business, generalMORRIS, D. S., BARNES, BRADLEY R., LYNCH, JAMES E.
Review, critique and assessment of customer care.(Statistical Data Included)Business, generalMCATARSNEY, DESMOND
Scorekeepers to business partners: repositioning the finance function.Business, generalROBINSON, LEE
Standardized process improvement for construction enterprises.Business, generalHUTCHINSON, A., FINNEMORE, M.
'Stuff the suggestions box'.(employee suggestion programs)Business, generalLLOYD, GEOFFREY C.
The enterprise development: direct employee participation in strategic planning.Business, generalTONNESSEN, TOR, GJEFSEN, TORGER
The evolution patterns of quality management: some reflections on the quality movement.Business, generalDAHLGAARD, SU MI PARK
The impact of creativity and learning on business excellence.(Statistical Data Included)Business, generalDAHLGAARD, JENS J., ESKILDSEN, JACOB K., NORGAARD, ANDERS
The new competencies of leadership.(adapted from 'The Leader's Handbook')Business, generalSCHOLTES, PETER R.
The power of balance: solving the paradox of control and development.(British Airways Interior Engineering)Business, generalSHAUGHNESSY, STEVE
The quality of environmental information: a new tool in achieving customer loyalty.Business, generalPROTO, MARIA, SUPINO, STEFANIA
Total quality: the New Zealand way.Business, generalBATLEY, T. W.
Vision 2000: positioning the new ISO 9000 standards with respect to total quality management models.Business, generalCONTI, TITO
Votes for excellence.Business, generalSTONE, CLAIRE LOUISE
Will our educational system be the solution or the problem?Business, generalTRIBUS, MYRON
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