Total Quality Management 1999 |
Title | Subject | Authors |
Achieving customer loyalty in an educational market-place. | Business, general | FARRAR, MEL, CRABTREE, HELEN |
Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach.(United Kingdom)(Statistical Data Included) | Business, general | DONNELLY, MIKE, SHIU, EDWARD |
Benchmarking maturity as we approach the millennium? | Business, general | AHMED, PERVAIZ K., ZAIRI, MOHAMED |
Business excellence: from outside in or inside out? | Business, general | RUSSELL, STEVE |
Business excellence through quality: Indian experience. | Business, general | MEHTA, JANAK |
Collaborating to compete: benchmarking through regional partnerships. | Business, general | YARROW, DAVID J., PRABHU, VAS B. |
Creating a shared vision: an exercise in inspiration and communication at British Airways Interiors Engineering. | Business, general | FOWLES, ROBERT, EDWARDS, MICHAEL |
Critical success factors for total quality management implementation in small and medium enterprises. | Business, general | YUSOF, SHA'RI MOHD, ASPINWALL, ELAINE |
Cultivating a quality mind-set. | Business, general | MAK, W. M. |
Cultural dynamics for quality: the polar plot model. | Business, general | SOMMERVILLE, J., STOCKS, R.K., ROBERTSON, H.W. |
Cultures for continuous improvement and learning. | Business, general | AHMED, PERVAIZ K., LOH, ANN Y. E., ZAIRI, MOHAMED |
Customer satisfaction and loyalty: the critical elements of service quality. | Business, general | DISNEY, JOHN |
Customer satisfaction at the Sheffield World Congress, 1998.(Statistical Data Included) | Business, general | GORST, JONATHAN K., WALLACE, WILLIAM, KANJI, GOPAL K. |
Customer value-driven strategies. | Business, general | KAYE, MICHAEL, DYASON, MARILYN |
Establishing a shared vision under total quality management: theory and practice. | Business, general | RICHBELL, SUZANNE, RATSIATOU, IOANNA |
Exploring components of business improvement in the business sector. | Business, general | MITCHELL, NEIL, MCADAM, RODNEY |
Fast elimination of product faults in current series. | Business, general | GUTHENKE, G., LEITERS, M. |
From benchmarking to business process re-engineering: a case study. | Business, general | SIMPSON, MIKE, KONDOULI, DIMITRA, WAI, PUI HUNG |
Implementation of statistical process control and process capability studies: requirements or free will? | Business, general | BRANNSTROM-STENBERG, ANN, DELERYD, MATS |
Improving service quality within the supply chain: an Australian study. | Business, general | PERRY, MARCIA, SOHAL, AMRIK |
Integrating business excellence and innovation management: developing a culture for innovation, creativity and learning. | Business, general | DAHLGAARD, JENS J., DAHLGAARD, SU MI PARK |
Integrating business excellence and innovation management: developing vision, blueprint and strategy for innovation in creative and learning organizations. | Business, general | DAHLGAARD, JENS J., MARTENSEN, ANNE |
Integrating human resource strategy and strategic planning to achieve business excellence. | Business, general | BRIGGS, SENGA, KEOGH, WILLIAM |
Integrating safety and quality: building to achieve excellence in the workplace. | Business, general | WARRACK, BARRY J., SINHA, MADHAV N. |
Integrating total quality management and business process re-engineering: is it enough? | Business, general | JARRAR, YASAR F., ASPINWALL, ELAINE M. |
Integration of the supply chain for total through-cost reduction. | Business, general | DANIELS, BRIAN |
Internal customer satisfaction through involvement. | Business, general | ADDEY, JOHN |
Knowledge management: the way forward. | Business, general | GORE, CHRIS, GORE, EMMA |
Managing for quality through knowledge management. | Business, general | AHMED, PERVAIZ K., ZAIRI, MOHAMED, LIM, KWANG, K. |
Maximizing the benefits of ISO 9000 implementation.(quality management standards) | Business, general | DOUGLAS, ALEX, KIRK, DAVID, BRENNAN, CAROL, INGRAM, ARTHUR |
Measuring the impact of buying behaviour on customer satisfaction.(Statistical Data Included) | Business, general | KRISTENSEN, KAI, MARTENSEN, ANNE, GRONHOLDT, LARS |
Measuring the satisfaction gap: education in the market-place. | Business, general | LONG, P., TRICKER, T., RANGECROFT, M., GILROY, P. |
Modernizing the NHS for the millennium. | Business, general | NWABUEZE, UCHE |
On measuring interactions between customer satisfaction and financial results. | Business, general | EKLOF, JAN A., HACKL, PETER, WESTLUND, ANDERS |
Partnering through cooperative goals in supply chain relationships. | Business, general | WONG, ALFRED |
Process orientation: the Swedish experience. | Business, general | FORSBERG, TORBJORN, NILSSON, LARS, ANTONI, MARC |
Relationship marketing needs total quality management. | Business, general | MORRIS, D. S., BARNES, BRADLEY R., LYNCH, JAMES E. |
Review, critique and assessment of customer care.(Statistical Data Included) | Business, general | MCATARSNEY, DESMOND |
Scorekeepers to business partners: repositioning the finance function. | Business, general | ROBINSON, LEE |
Standardized process improvement for construction enterprises. | Business, general | HUTCHINSON, A., FINNEMORE, M. |
'Stuff the suggestions box'.(employee suggestion programs) | Business, general | LLOYD, GEOFFREY C. |
The enterprise development: direct employee participation in strategic planning. | Business, general | TONNESSEN, TOR, GJEFSEN, TORGER |
The evolution patterns of quality management: some reflections on the quality movement. | Business, general | DAHLGAARD, SU MI PARK |
The impact of creativity and learning on business excellence.(Statistical Data Included) | Business, general | DAHLGAARD, JENS J., ESKILDSEN, JACOB K., NORGAARD, ANDERS |
The new competencies of leadership.(adapted from 'The Leader's Handbook') | Business, general | SCHOLTES, PETER R. |
The power of balance: solving the paradox of control and development.(British Airways Interior Engineering) | Business, general | SHAUGHNESSY, STEVE |
The quality of environmental information: a new tool in achieving customer loyalty. | Business, general | PROTO, MARIA, SUPINO, STEFANIA |
Total quality: the New Zealand way. | Business, general | BATLEY, T. W. |
Vision 2000: positioning the new ISO 9000 standards with respect to total quality management models. | Business, general | CONTI, TITO |
Votes for excellence. | Business, general | STONE, CLAIRE LOUISE |
Will our educational system be the solution or the problem? | Business, general | TRIBUS, MYRON |
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