| Total Quality Management & Business Excellence 2007 |
| Title | Subject | Authors |
|---|
| A comparative study of critical quality factors in Malaysia, Palestine, Saudi Arabia, Kuwait and Libya. | Business, general | Najesh, Ramadan I., Kara-Zaitri, Chakib |
| A comparative study of the performance measurement in global telecom operators.(Report) | Business, general | Shiu-Wan Hung, Wen-Min Lu |
| A methodology to improve higher education quality using the Quality Function Deployment and Analytic Hierarchy Process.(Report) | Business, general | Min Xie, Raharjo, Hendry, Goh, Thong Ngee, Brombacher, Aarnout C. |
| A model for guanxi development: flexibility, commitment and capital exchange.(Report) | Business, general | Wong, Y.H., Ngai, E.W.T., Leung, T.K.P., Hung, Humphry |
| Analysing service quality: the case of post-graduate Chinese students. | Business, general | Barnes, Bradley R. |
| An analysis of b2b relationship quality among Iranian managers: a comparison between Iranian managers and English managers.(business-to-business)(Report) | Business, general | Naude, Peter, Ashnai, Bahar, Chaharsooghi, Kamal, Perzon, Hakan |
| An empirical investigation on the economic consequences of customer satisfaction.(RBANK)(Report) | Business, general | Yu, Sui-Hua |
| A new business excellence model with business integrity from ancient Confucian thinking. | Business, general | Hsu, Sheng-Hsun |
| An examination of customer relationship management (CRM) technology adoption and its impact on business-to-business customer relationships.(Report) | Business, general | Richard, James E., Thrikell, Peter C., Huff, Sid L. |
| An integrated model of Hoshin Management and Six Sigma in high-tech firms.(Inventec Multimedia & Telecom Corporation)(Case study) | Business, general | Yang, Ching-Chow, Yeh, Tsu-Ming |
| Applying capability index to the supply network analysis. | Business, general | Fu-Kwun Wang, Timon Du |
| A service quality improvement dynamic decision support system for refurbishment contractors.(Report) | Business, general | Yeng-Horng, Perng, Yi-Ping, Hsia, Hui-Jung, Lu |
| A two-dimensional perspective on attractive quality.(Report) | Business, general | Lilja, Johan, Wiklund, Hakan |
| Baldrige award announcement and long memory in shareholder wealth. | Business, general | Cheah, Jeremy Eng Tuck |
| Building brand equity via product quality .(Report) | Business, general | Herrmann, Andreas, Huber, Frank, Shao, Alan T., Yeqing Bao |
| Characteristics of performance measures for external reporting.(Report) | Business, general | Westlund, Anders H., Bescos, Pierre-Laurent, Cauvin, Eric, Decock-Good, Christel |
| Comparative study of local and transnational enterprises in Taiwan and their implementation of Six Sigma.(Report) | Business, general | Jung-Lang, Cheng |
| Conceptual model of student satisfaction in higher education.(Report) | Business, general | Alves, Helena, Raposo, Mario |
| Corporate history in a managerial perspective. | Business, general | Brunetti, Federico |
| Critical factors and benefits in the implementation of customer relationship management.(Case study) | Business, general | Hsin Hsin Chang |
| Customer satisfaction - the role of transparency. | Business, general | Kristensen, Kai, Eskildsen, Jacob |
| Designing a Baldrige-based service to improve business health.(Report) | Business, general | Stankard, Martin F., Snell, Todd M. |
| Determinants of customer satisfaction in a multi-channel B2B environment.(channel integration and multi-channel marketing in a business-to-business environment)(Report) | Business, general | Wilson, Hugh, Palmer, Roger, Madaleno, Rita |
| Developing manufacturing flexibility through supply chain activities: evidence from the motherboard industry.(Report) | Business, general | C.H. Lin, Chen-Lung Yang, Chwen Sheu |
| Different approaches to strategy formulations. | Business, general | Sioncke, Gratienne, Parmentier, Ann |
| Discovering the business soul. | Business, general | Baccarani, Claudio |
| ECSI - customer satisfaction modelling and analysis: a case study .(European customer satisfaction index)(Case study) | Business, general | Dahlgaard, Jens J., Ciavolino, Enrico |
| Effects of quality culture and corporate ethical values on employee work attitudes and job performance in Turkey: an integrative approach. | Business, general | Elci, Meral, Kitapci, Hakan, Erturk, Alper |
| Efficient cost management through excellence quality management practices among local authorities in Malaysia. | Business, general | Ali, Khairul Anuar Mohd, Jemain, Abdul Aziz, Yusoff, Rushami Zien, Abas, Zakaria |
| Exploring the correspondence between total quality management and Peter Senge's disciplines of a learning organization: a Taiwan perspective.(correspondence analysis) | Business, general | Dong-Shang, Chang, Kuo-Lung, Sun |
| Focusing on relationship dimensions to improve the quality of Chinese-Western business-to-business exchanges.(guanxi)(Report) | Business, general | Barnes, Bradley R., Yen, Dorothy A., Yu, Qionglei |
| Gender stereotypes and service quality in customer-waitperson encounters.(Report) | Business, general | Hsiang-Fei Luoh, Sheng-Hshiung Tsaur |
| How hospitals choose a quality management system: relevant criteria in large Spanish hospitals.(Report) | Business, general | Sanguesa, Marta, Mateo, Ricardo, Ilzarbe, Laura |
| How to increase exploration with the TQM practice.(total quality management)(Report) | Business, general | Sheng-Hsun Hsu, Shiou-Fen Tzeng, Yu-Che Wang |
| Human capital, organizational learning, network resources and organizational innovativeness.(Report) | Business, general | Sheng-Hsun Hsu |
| Implementation of TQM in China and organisation performance: an empirical investigation.(total quality management)(Report) | Business, general | Yusuf, Yahaya, Gunasekaran, Angappa, Dan, Guo |
| Influence of the environment on innovation performance of TQM.(total quality management)(Report) | Business, general | Hung, Hsin-Min |
| Integrating Hoshin Kanri and the balanced scorecard for strategic management: the case of higher education.(Report) | Business, general | Asan, Seyda Serdar, Tanyas, Mehmet |
| Integrating sustainable development into existing management systems. | Business, general | Karapetrovic, Stanislav, Rocha, Miguel, Searcy, Cory |
| Integrating the Kano Model and QFD for designing new products.(quality function deployment)(Case study) | Business, general | Tontini, Gerson |
| Integration of process management tools to support TQM implementation: ISO 9000 and activity-based costing. | Business, general | Larson, Paul D., Kerr, Stephen G. |
| Leadership, quality and health: using Mcgregor's X and Y theory for analyzing values in relation to methodologies and outcomes.(Report) | Business, general | Wiklund, Hakan, Larsson, Johan, Vinberg, Stig |
| Managing change initiatives: fantasy or reality? The case of public sector organisations. | Business, general | Soltani, Ebrahim, Lai, Pei-Chun, Mahmoudi, Vahid |
| Measurement of service quality from the customer's perspective - an empirical study. | Business, general | Rao, K.S.P., Saravanan, R. |
| On becoming adaptive: the new imperative for survival and success in the 21st century. | Business, general | Dervitsiotis, Kostas N. |
| Organizational process alignment and dynamic capabilities in high-tech industry.(Report) | Business, general | Yu-Yuan Hung, Richard, Tsungting Chung, Ya-Hui Lien, Bella |
| Performance management in the not-for-profit sector with reference to the National Trust for Scotland. | Business, general | Davenport, Jeremy, Gardiner, Paul D. |
| Performance measurement and business excellence: the reinforcing link for the public sector. | Business, general | Kanji, Gopal, Moura E. Sa, Patricia |
| Personality traits, employee satisfaction and affective commitment.(Report) | Business, general | Matzler, Kurt, Renzl, Birgit |
| 'Postponement' in the logistical system of new automobiles marketed in Portugal: the brands and quality.(Case study) | Business, general | Mendonca, Maria Cristina, Dias, J. C. Quaresma |
| Quality culture in government: the pursuit of a quality management model. | Business, general | Ntungo, Chrispin |
| Quality dimensions of e-commerce and their implications. | Business, general | Mohanty, R.P., Seth, D., Mukadam, S. |
| Quality management in business relationships: the role of brands in an open source environment.(buyer-seller relationships)(Report) | Business, general | Berthon, Pierre, Watson, Richard T., Pitt, Leyland F., Chakrabarti, Ronika |
| Relationship between organizational commitment and EFQM business excellence model: a study on Turkish quality award winners.(European Foundation for Quality Management)(Report) | Business, general | Tutuncu, Ozkan, Kucukusta, Deniz |
| Relationship management in the business of quality and communication. | Business, general | Metallo, Gerardo, Cuomo, Maria Teresa |
| Robust design methodology in a generic product design process. | Business, general | Hasenkamp, Torben, Adler, Tommy, Carlsson, Anders, Arvidsson, Martin |
| Six Sigma cup: establishing ground rules for successful Six Sigma deployment. | Business, general | Shanmugam, Vijay |
| Successful change management. | Business, general | Tanner, Stephen, Oakland, J.S. |
| Successful management methodologies for achieving co-worker health in a large organization.(Report) | Business, general | Wreder, Asa |
| Suggesting and comparing different scopes on quality management: production, service, relationship, and network.(Report) | Business, general | Holmlund, Maria |
| The adoption of ISO 9000 standards within the Egyptian context: a diffusion of innovation approach. | Business, general | Hashem, Gharib, Tann, Jennifer |
| The impact of incentives on interfunctional relationship quality: views from a South African firm.(Report) | Business, general | Salehi-Sangari, Esmail, Prinsloo, Melani, Backstrom, Lars |
| The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context.(business to commerce) | Business, general | Lin, Hsiu-Fen |
| The limits of award incentives: the (non-)relationship between awards for quality and organisational performance. | Business, general | Wilford, Sara |
| The link between six sigma and quality culture - an empirical study. | Business, general | Davison, Louise, Al-Shaghana, Kadim |
| The mediating effect of commitment on customer loyalty towards e-brokerages: an enhanced investment model.(Report) | Business, general | Li-Ting, Huang, Tsung-Chieh, Cheng, Cheng-Kiang, Farn |
| The performance measurement of cause-related marketing by balance scorecard.(Report) | Business, general | Shwu-Ing, Wu, Jr-Ming, Hung |
| The quality organization: a conceptual framework.(Report) | Business, general | Rodrigues, Carla A. |
| The role of individual accountability in promoting quality management systems.(Report) | Business, general | Molleman, Eric, Broekhuis, Manda, Turusbekova, Nonna, Emans, Ben |
| The role of TQM practices in technological innovation: the Portuguese footwear industry case. | Business, general | Sa, Patricia Moura E |
| The source of innovation: boundary spanner.(Report) | Business, general | Sheng-Hsun Hsu, Shiou-Fen Tzeng, Yu-Che Wang |
| TQM and financial performance: a research standard.(total quality management) | Business, general | Wayhan, Victor B., Balderson, Erica L. |
| TQM and financial performance: what has empirical research discovered? | Business, general | Wayhan, Victor B., Balderson, Erica L. |
| TQM in the service sector: a survey of small businesses.(total quality management)(Report) | Business, general | Khamalah, Joseph N., Lingaraj, B.P. |
| Transformation into a high performance process plant: what is the roadmap? | Business, general | Tagore, Prasun |
| Two-dimensional quality function deployment: an application for deciding quality strategy using fuzzy logic. | Business, general | Bor-Wen Cheng, Wen-Hong Chiu |
| Understanding the antecedents to customer loyalty by applying structural equation modeling. | Business, general | Yieh, Kaili, Chiao, Yu-Ching, Chiu, Ya-Kang |
| Web-based measurement of the level of implementation of TQM in Indian industries. | Business, general | Karuppusami, G., Gandhinathan, R. |
| Why quality, cost and business excellence are inseparable. | Business, general | Kajdan, Vladimir |
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