| The Journal of Services Marketing 1995 |
| Title | Subject | Authors |
|---|
| AT&T Consumer Communications Services.(Strategies for Service Quality) | Business | |
| Barclays invests in technology to boost customer service - and market share.(Strategies for Service Quality) | Business | |
| Becoming a customer-driven organization.(Strategies for Service Quality) | Business | |
| Calculating the return on quality.(Strategies for Service Quality) | Business | |
| Can a company be both low-cost- and service-oriented?(Strategies for Service Quality) | Business | |
| Capturing the customer's voice.(Strategies for Service Quality) | Business | |
| Classifying health care offering to gain strategic marketing insights. | Business | Hult, G. Tomas M., Lukas, Bryan A. |
| Computer currency. | Business | Pitta, Dennis |
| Correlates of credit card acceptance and usage in an advanced developing Middle Eastern country. | Business | Kaynak, Erdener, Kucukemiroglu, Orsat, Ozmen, Ahmet |
| Customers as oral participants in a service setting. | Business | Baron, Steve, Harris, Kim, Ratcliffe, Julie |
| Delivering community benefits.(Strategies for Service Quality) | Business | |
| (Dis)satisfaction with public services: the case of public transportation. | Business | Andreassen, Tor Wallin |
| Enhancing quality in service industries.(Strategies for Service Quality) | Business | |
| Family financial decision making: implications for marketing strategy. | Business | Hopper, JoAnne Stilley |
| Focusing on customers.(Strategies for Service Quality) | Business | |
| Focus on customers, focus on growth and focus on profit.(Strategies for Service Quality) | Business | |
| From service to product.(Strategies for Service Quality) | Business | |
| GTE Directories Corporation.(Strategies for Service Quality) | Business | |
| High-flying employee ownership.(Strategies for Service Quality) | Business | |
| Improving customer satisfaction at London Underground. (London Underground Limited)(Strategies for Service Quality) | Business | |
| Inflight philosophy. (airlines)(Strategies for Service Quality) | Business | |
| ISO and total quality. (International Standards Organization)(Strategies for Service Quality) | Business | |
| Keeping the customer satisfied.(Strategies for Service Quality) | Business | |
| Leading the knowledge of workers of the 1990s.(Strategies for Service Quality) | Business | |
| Making reengineering human.(Strategies for Service Quality) | Business | |
| Managing consumer expectations of low-margin, high-volume services. | Business | Clow, Kenneth E., Beisel, John L. |
| Many financial institutions still confuse "customer care" with "quality."(Strategies for Service Quality) | Business | |
| Marketing culture and marketing effectiveness in service firms. | Business | Webster, Cynthia |
| Marketing financial services to mature consumers. | Business | Kennett, Pamela A., Moschis, George P., Bellenger, Danny N. |
| Measuring service quality: a systems approach. | Business | Lancioni, Richard A., Johnson, Rose L., Tsiros, Michael |
| Memphis multimedia system.(Computer Currency) (Hardware Review)(Evaluation) | Business | Pitta, Dennis |
| Multimedia Business 500. (Software Review)(Evaluation) | Business | Perttula, William |
| No news is bad news.(Strategies for Service Quality) | Business | |
| On bizarreness in the entertainment industry. | Business | Koku, Paul Sergius |
| Passenger focus keeps railway on track.(Strategies for Service Quality) | Business | |
| Positioning your service to target key buying influences: the case of referring physicians and hospitals. | Business | Javalgi, Rajshekhar (Raj) G., Joseph, W. Benoy, Gombeski, William R., Jr. |
| Professional versus generic retail services: new insights. | Business | Motes, William H., Hill, C. Jeanne |
| Putting people into the process.(Strategies for Service Quality) | Business | |
| Putting your money where your mouth is.(Strategies for Service Quality) | Business | |
| Quality planning and the communication plan.(Strategies for Service Quality) | Business | |
| Reengineering turns company toward the customer.(Strategies for Service Quality) | Business | |
| Royal Mail delivers total quality.(Strategies for Service Quality) | Business | |
| Service counter satisfaction: conceptualized. | Business | Walker, James L. |
| Service on which you can bank.(Strategies for Service Quality) | Business | |
| Service recovery: impact on satisfaction and intentions. | Business | Spreng, Richard A., Harrell, Gilbert D., Mackoy, Robert D. |
| The effects of customer service on consumer complaining behavior. | Business | Blodgett, Jeffrey G., Barnes, James H., Wakefield, Kirk L. |
| The kingdom of the customer.(Strategies for Service Quality) | Business | |
| The managerial implications of the learning organization: a new tool for internal marketing. | Business | Cahill, Dennis J. |
| The market for obstetrical services: an integrative approach to building relationships. | Business | Marshall, Brenda Stevenson, Javalgi, Rajshehkar G. |
| The marketing of financial services to independent distributors. | Business | Laing, Angus |
| The quality cry of a modern Paul Revere.(Strategies for Service Quality) | Business | |
| The relative effects of national stereotype and advertising information on the selection of a service provider: an empirical study. | Business | Harrison-Walker, L. Jean |
| The TQM route to the top of the class. (total quality management)(Strategies for Service Quality) | Business | |
| Total quality can work.(Strategies for Service Quality) | Business | |
| Tracking service failures and employee recovery efforts. | Business | Kelley, Scott W., Hoffman, K. Douglas, Rotalsky, Holly M. |
| Waiting time delays and customer satisfaction in supermarkets. | Business | Tom, Gail, Lucey, Scott |
This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.
