| The Service Industries Journal 2007 |
| Title | Subject | Authors |
|---|
| Advance demand and a critical analysis of revenue management.(Report) | Business, international | Ng, Irene C.L. |
| An empirical approach to service classification for productivity mangement studies.(Report) | Business, international | Williams, Terry, Shafti, Farhad, Van Der Meer, Robert |
| A new framework for service supply chains. | Business, international | Baltacioglu, Tuncdan, Ada, Erhan, Kaplan, Melike D., Yurt, Oznur, Kaplan, Y. Cem |
| A new internet driven internationalisation framework.(Report) | Business, international | Barrutia, Jose M., Echebarria, Carmen |
| Are Foreign firms delocalising services from Spain? | Business, international | Guarasa, Marta Munoz |
| A selection from the RESER congress in Granada - growth, employment and location of services: new trends in a global world . | Business, international | Monnoyer, Marie-Christine |
| A systems approach to service development in concurrent engineering environment.(Report) | Business, international | Yang, Ching-Chow |
| Buying a book as a Christmas gift: two routes to customer immersion.(Report) | Business, international | Addis, Michela, Sala, Giulia |
| Capital structure of Portuguese service industries: a panel data analysis. | Business, international | Macas Nunes, Paolo J., Serasqueiro, Zelia M. |
| Combining service blueprint and FMEA for service design.(failure modes and effects analysis) | Business, international | chuang, Pao-Tiao |
| Customer relationship management of the information education services industry in Taiwan: attributes, benefits and relationship. | Business, international | Wang, Wen-Hung, Liang, Chiuang-Ju |
| Delocalisation and ICT outsourcing in the CEEC countries: the role of proximities.(Central and Eastern European Countries)(information and computer technology) | Business, international | Kolarova, Desislava, Ternaux, Patrick |
| Determinants of the use of internet as a tourist information source.(Report) | Business, international | Luque-Martinez, Teodoro, Castaneda-Garcia, J. Alberto, Frias-Jamilena, Dolores M., Munoz-Leiva, Francisco, Rodriguez-Molina, Miguel A. |
| Do the poor wake up quickly? A study of low pay and muted horizons. | Business, international | Riley, Michael, Thozhur, Sumeetra, Szivas, Edit |
| 'Do versus buy' decisions in the demand for knowledge intensive business services. | Business, international | Rubiera-Morollon, Fernando, Pardos, Eva, Gomez-Loscos, Ana |
| Effects of destination image on meeting participation intentions: empirical findings from a professional association and its annual convention. | Business, international | Lee, Myong Jae, Back, Ki-Joon |
| Effects of personality on service quality in business transactions.(Report) | Business, international | Ching-I Teng, Kuei-Wen Huang, I-Ling Tsai |
| Enjoyment of the shopping experience: impact on customers' repatronage intentions and gender influence..(Report) | Business, international | Cadogan, John W., Farrell, Andrew M., Hart, Cathy, Stachow, Grazyna, Reed, Gary |
| Executives and business services: key factors of French metropolitan growth. | Business, international | Leo, Pierre-Yves, Philippe, Jean |
| Explaining market heterogeneity in terms of value perceptions.(Report) | Business, international | Ruiz, David Martin, Castro, Carmen Barroso, Armario, Enrique Martin |
| from service to experience: understanding and defining the hospitality business.(Report) | Business, international | Hemmington, Nigel |
| Growth and productive dynamism of business services: EU-15, Spain and the Region of Madrid.(Report) | Business, international | Tabuenca, Antonio Garcia, Polanco, Fernando Coral |
| Implementation and outcomes of customer value: a dyadic perspective.(Report) | Business, international | Chen, Shu-Ching, Quester, Pascale |
| Innovation and employment effects in services: a review of the literature and an agenda for research. | Business, international | Djellal, Faridah, Gallouj, Faiz |
| Knowledge intensive business services and urban industrial development. | Business, international | Aslesen, Heidi Wiig, Isaksen, Arne |
| Knowledge is not enough: organisational attention and replication strategies.(Report) | Business, international | Brock, David M., Yaniv, Eyal |
| Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation.(Report) | Business, international | Eriksson, Kent, Fjeldstad, Oysten D., Sasson, Amir |
| Learning culture as a mediator of the influence of an individual's knowledge on market orientaion.(Report) | Business, international | Cegarra-Navarro, Juan Gabriel, Rodrigo-Moya, Beatriz |
| Life insurance in Nigeria: an application of the theory of reasoned action to consumers' attitudes and purchase intention.(Report) | Business, international | Owusu-Frimpong, Nana, Omar, Ogenyi Ejye |
| Local care services: a reflection on the conditions for their emergence and development. | Business, international | Bonamy, Joel, Barcet, Andre |
| Location determinants and patterns of foreign logistics services in Shanghai, China . | Business, international | Junjie Hong |
| Mixed findings on the service recovery paradox.(Report) | Business, international | Shanklin, Carol W., Back, Ki-Joon, Ok, Chihyung |
| Mutual fund performance and persistence in Taiwan: a non - parametric approach.(Report) | Business, international | Hsu, Chi-Sheng, Lin, Jwu-Rong |
| Network dynamics and internationalization process of small advertising agencies.(Report) | Business, international | Boojihawon, Dev K. |
| Organisational perception of customer satisfaction: theories and evidence. | Business, international | Humphry Hung |
| Outsourcing in the German hospital sector . | Business, international | Augurzky, Boris, Scheuer, Markus |
| Pricing of payment services: a comparative analysis of paper-based and electronic banking. | Business, international | Lindblom, Ted, Begendahl, Goran |
| Private label development: the large food retailer faced with the supplier's opportunism. | Business, international | Pache, Gilles |
| Proportion of franchised outlets and franchises system performance.(Report) | Business, international | Vasquez, Luis |
| Quality management: a key process in the service industries.(Report) | Business, international | Zwikael, Ofer, Globerson, Shlomo |
| Relationship quality of an establishment and perceived value of a purchase. | Business, international | Sanchez-Garcia, Javier, Moliner-Tena, Miguel A., Callarisa-Fiol, Luis, Rodriguez-Artola, Rosa M. |
| Responsible alcohol service: ethics and the licensee.(Report) | Business, international | Pratten, J.D. |
| Sectoral structure, qualification characteristics and patterns of labour mobility. | Business, international | Iglesias-Fernandez, Carlos, Llorente-Heras, Raquel |
| Self-service technology and the service encounter. | Business, international | Coote, Leonard V., Beatson, Amanda, Lee, Nick |
| Service industry clustering: a comparison of broadcasting in three city-regions. | Business, international | Cook, Gary A.S., Pandit, Naresh R. |
| Service orientation: its impact on business performance in the medical service industry. | Business, international | Sung-Joon Yoon, Dong-Choon Choi |
| Service quality in public services as a segmentation variable. | Business, international | Sanchez-Perez, Manuel, Sanchez-Fernandez, Raquel, Marin-Carrillo, Gema M., Gazquez-Abad, Juan C. |
| Services branding: revealing the rhetoric within retail banking . | Business, international | Szmigin, Isabelle, O'loughlin, Deirdre |
| Small business-bank relationships and the role of internet banking.(Report) | Business, international | Durkin, Mark, Howcroft, Barry, Armstrong, Gillian, Emerson, Elaine |
| Standardisation versus adaptation: geographical pressures to deviate from franchise formats.(Report) | Business, international | Cox, Juliet, Mason, Colin |
| Strategic performance measurement and value drivers: evidence from international tourist hotels in an emerging economy.(Report) | Business, international | Hao-Chen Huang, Wenyi Chu, Wei-Kang Wang |
| Strengthening the quality-loyalty linkage: the role of customer orientation and interpersonal relationship. | Business, international | Lu, Iuan-Yuan, Chao, Pei, Fu, Hsin-Pin |
| Student satisfaction index in Portuguese higher education.(Report) | Business, international | Alves, Helena, Raposo, Mario |
| The balanced scorecard and strategic control: a hotel case study analysis.(Report) | Business, international | Phillips, P.A. |
| The balanced scorecard and strategic control: a hotel case study analysis.(Report) | Business, international | Phillips, P.A. |
| The decentralisation of Airbus production and services. | Business, international | Monnoyer, Marie-Christine, Zuliani, Jean-Marc |
| The determinants of target returns in European bank mergers.(Report) | Business, international | Ismail, Ahmad, Davidson, Ian |
| The impact of buying environment characteristics of retail websites.(Report) | Business, international | Jung-Hwan Kim, Minjeong Kim, Kandampully, Jay |
| The impact of outsourcing strategies on information systems cpabilities in the hotel industry.(Report) | Business, international | Espino-Rodriguez, Tomas F., Gil-Padilla, Antonia M. |
| The importance of hotel employee service attitude and the satisfaction of international tourists.(Report) | Business, international | Chun-Min Kuo |
| The influence of internal communities of practice on customer perceived value in professional service relationships.(Report) | Business, international | Natti, Satu, Still, Johanna |
| The influence of merger and acquisition activities on corporate performance in the Taiwanese telecommunications industry.(Report) | Business, international | Tser-Yieth Chen, Hsiang-Hsi Liu, Lin-Yen Pai |
| The relationship between timing of tipping and service effort . | Business, international | Tien, An, Wu, Der-Huang |
| The role of the internet in the marketing of independent public house in the UK. | Business, international | Pratten, John, Scoffield, Susan |
| The status of the small hotel firm. | Business, international | Morrison, Alison, Conway, Fiona |
| The tradability of services within Canada and the European Union . | Business, international | Lejour, Arjan, Verheijden, Jan-Willem de Paiva |
| Towards a successful CRM implementation in banks: an integrated model.(customer relationship management)(Report) | Business, international | Eid, Riyad |
| Uncovering dimensionality in the servicescape: towards legibility. | Business, international | Newman, Andrew J. |
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