| Total Quality Management & Business Excellence 2005 |
| Title | Subject | Authors |
|---|
| A concept of optimal quality and application. | Business, general | Kara, Ahmet |
| A cooperation model for the third sector based on Total Quality Management. | Business, general | Fredriksson, Maria |
| Adoption and persistence of TQM programmmes - Case studies of five New Zealand organizations.(Total Quality Management) | Business, general | Venkateswarlu, P., Nilakant, V. |
| A knowledge creation model for ISO 9001: 2000. | Business, general | Chinho Lin, Chuni Wu |
| Analyzing service quality: The case of a US military club. | Business, general | Barnes, Bradley R., Morris, D.S., Sheys, Tom |
| An empirical analysis of customer-oriented service activities in the Taiwanese public sector. | Business, general | Chi-Kuang Chen, Chang-Hsi Yu, Hsiu-Chen Chang |
| An empirical study of software process maturity, TQM practices and organizational characteristics in Taiwanese companies.(total quality management) | Business, general | Shiang-Heng Chen, Houn-Gee Chen, Yen, David C. |
| An empirical study of the benefits and costs of ISO 9001: 2000 compared to ISO 9001/2/3: 1994. | Business, general | Karapetrovic, Stanislav, Casadesus, Marti |
| An investigation into issues related to the latest version of ISO 9000. | Business, general | Bhuiyan, Nadia, Alam, Nadeem |
| A quality award and stock market reaction: Evidence from Malaysia. | Business, general | Cheah Eng Tuck |
| A quality award and stock market reaction: Evidence from the European union.(European Quality Award) | Business, general | Tuck, Cheah Eng |
| Are all results created equal? Auditing organizational outcomes for quality. | Business, general | Kerns, Charles D. |
| A structural analysis of the impact of quality management practices in purchasing on purchasing and business performance. | Business, general | Sanchez-Rodriguez, Cristobal, Hemsworth, David |
| A team performance measurement model for continuous improvement. | Business, general | Cicek, Murat Cem, Koksal, Gulser, Ozdemirel, Nur Evin |
| A TQM dynamics perspective on Baldrige and Business Excellence model comparisons.(Total Quality Management) | Business, general | McAdam, Rodney, Leonard, Denis |
| Benchmarking as a tool of strategic management. | Business, general | Prasnikar, Janez, Debeljak, Ziga, Ahcan, Ales |
| Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management.(total quality management) | Business, general | Soltani, Ebrahim, Lai, Pei-Chun, Gharneh, Nasar Shams |
| Business, science, art and the mindset for excellence. | Business, general | Unwin, Steve |
| Can standard operating procedures be motivating? Reconciling process variability issues and behavioral outcomes. | Business, general | Treville, Suzanne De, Antonakis, John, Edelson, Norman M. |
| Creating conditions to nourish sustainable organizational excellence. | Business, general | Dervitsioutis, Kostas N. |
| Downsizing, rightsizing or dumbsizing? Quality, human resources and the management of sustainability. | Business, general | Wilkinson, Adrian |
| Enhancing care services quality of nursing homes using data mining. | Business, general | Bor-Wen Cheng, Chun-Lang Chang, I-Sheng Liu |
| Establishing customer relationship management framework in nursing homes. | Business, general | Bor-Wen Cheng, Chun-Lang Chang, I-Sheng Liu |
| Factors influencing Turkish textile companies' satisfaction with ISO 9000. | Business, general | Calisir, Fethi, Kulak, Osman, Dogan, Ibrahim |
| From quality to excellence in the 21st century. | Business, general | Oakland, John |
| Implementation of a balanced scorecard in a care home for the elderly: Useful or not? | Business, general | Sioncke, Gratienne |
| Implementation of TQM and Lean Six Sigma tools in local government: A framework and a case study. | Business, general | Furterer, Sandra, Elshennawy, Ahmad K. |
| Implementing business excellence. | Business, general | Bauer, Joachim, Falshaw, Richard, Oakland, John S. |
| Improving quality in the Spanish electrical sector: A QFD application.(Quality Function Deployment) | Business, general | Royo, M. Pilar, Tricas, Jesus, Tomas, Xavier |
| Improving the quality of student advising in higher education - A case study. | Business, general | Montano, Carl B., Hunt, Madelyn D., Boudreaux, Lowell |
| Integration of work measurement and total quality management. | Business, general | Sadikoglu, Esin |
| Introduction of statistical process control system in a ductile iron pipe manufacturing plant for export promotion. | Business, general | Mukhopadhyay, Arup Ranjan, Das, Arup Kumar |
| Knowledge management and its relationship with TQM.(Total Quality Management) | Business, general | Sheng-Hsun Hsu, Huang-Pin Shen |
| Knowledge management-the next generation of TQM?(total quality management) | Business, general | Adamson, Ivana |
| Measuring performance in the healthcare filed: A multiple stakeholders' perspective. | Business, general | Hassan, Dia |
| Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification. | Business, general | Dong Shang Chang, Liang Kang Lo |
| Measuring user's perceived portal service quality: An empirical study. | Business, general | Tsuang Kuo, Iuan-Yuan Lu, Chiung-Hui Huang, Guo-Chiang Wu |
| Mystery shopping: A tool to develop insight into customer service provision. | Business, general | Wiele, Ton Van Der, Hesselink, Martin, Iwaarden, Jos Van |
| On customer satisfaction and financial results in the Swedish real estate market. | Business, general | Westlund, Anders H., Gustaffon, Christina, Lang, Elisabeth, Mattsson, Bo |
| Online assessment of new product development performance: An approach. | Business, general | Kit Fai Pun, Kwai Sang Chin |
| Organizational effectiveness model for quality management systems in the Australian construction industry. | Business, general | Karim, K., Marosszeky, M., Kumaraswamy, M. |
| Patient satisfaction in a preoperative assessment clinic: An analysis using SERVQUAL dimensions. | Business, general | Pakdil, Fatma, Harwood, Timothy N. |
| Perceived quality, customer satisfaction, and customer loyalty: The case of Lexus in Taiwan. | Business, general | Chwo-Ming Joseph Yu, Lei-Yu Wu, Yu-Ching Chiao, Hsing-Shia Tai |
| Performance measures and quality tools in Portuguese small and medium enterprises: Survey results. | Business, general | Sousa, Sergio D., Aspinwall, Elaine, Sampaio, Paulo A., Rodrigues, A. Guimaraes |
| Prioritization of service quality parameters based on ordinal responses. | Business, general | Chatterjee, Sudipta, Chatterjee, Aditya |
| Quality management practices in Indian service firms. | Business, general | Banerji, Kunal, Gundersen, David E., Behara, Ravi S. |
| Reduction in delay in procurement of materials using six sigma philosophy. | Business, general | Das, Prasun |
| Reengineering and organizational change in Irizar S. Co-op. | Business, general | Simon-Elorz, Katrin, Olazaran, Mikel, Albizu, Eneka |
| Relationship quality and negotiation interdependence: The case study of international defect claim. | Business, general | Kuochung Chang |
| Relationships between the EFQM model criteria: A study in Spanish universities.(European Foundation for Quality management) | Business, general | Calvo-Mora, Arturo, Leal, Antonio, Roldan, Jose L. |
| Retesting a model of the Deming management method. | Business, general | Mehta, Rajiv, Jing Li, Fisher, Caoline M., Barfield, Jesse |
| Reverse logistics as a means of reducing the cost of quality. | Business, general | Fassoula, E.D. |
| Six sigma basics. | Business, general | Dedhia, Navin Shamji |
| Six Sigma implementation - Hurdles and more hurdles. | Business, general | Gijo, E.V., Rao, Tummala S. |
| Stakeholder orientation and corporate social responsibility as a precondition for sustainability. | Business, general | Zink, Klaus J. |
| Strategic plan for sustainable excellence. | Business, general | Sandholm, Lennart |
| Structuring business process improvement methodologies. | Business, general | Bendell, Tony |
| Sustainable growth and business excellence. | Business, general | Kanji, Gopal K. |
| Systematic design for improving team learning climate and capability: A case study. | Business, general | Jen-Shou Yang, Chin-Yi Chen |
| The economic effects of quality improvement. | Business, general | Freiesleben, Johannes |
| The importance of market orientation, learning orientation, and quality orientation capabilities in TQM: An example from Taiwanese software industry.(Total Quality Management) | Business, general | Wang, Eric T.G., Hsiao-Lan Wei |
| The influence of continuous improvement and performance factors in total quality organization. | Business, general | Hsin Hsin Chang |
| The information systems content of the Baldrige and EFQM models.(European Foundation for Quality Management) | Business, general | Cragg, Paul B. |
| The management pattern of adopting TQM in Hong Kong companies.(Total Quality Management) | Business, general | Armstrong, Robert W., Yeung, Vincent W.S. |
| The new ISO 9001 and the problem of ceremonial conformity: How have audit methods evolved? | Business, general | Biazzo, Stefano |
| Theoretical foundation of the EFQM model: The resource-based view.(European Foundation for Quality Management ) | Business, general | Ignacio, Jose, Ruiz-Carrillo, Castresana, Fernandez-Ortiz, Ruben |
| The penetration of ISO 9000 certification in Greek industries. | Business, general | Lagodimos, A.G., Dervitsiotis, K.N., Kirkagaslis, S.E. |
| The refined Kano's model and its application. | Business, general | Ching-Chow Yang |
| The relationship between customer satisfaction and shareholder value. | Business, general | Matzler, Kurt, Hinterhuber, Hans H., Daxer, Christian, Huber, Maximilian |
| The state of business process reengineering: A search for success factors. | Business, general | Paper, David, Ruey-Dang Chang |
| Top management: A threat or an opportunity to TQM?(total quality management) | Business, general | Soltani, Ebrahim |
| Total quality management, high-commitment human resource strategy and firm performance: An empirical study. | Business, general | Bou, J. Carlos, Beltran, Inmaculada |
| TQM: A change management model for market orientation.(total quality management) | Business, general | Yam, Richard C.M., Tam, Agnes Y.K., Tang, Esther P.Y., Mok, C.K. |
| TQM best practices: Experiences of Malaysian SMEs.(Small and medium sized companies) | Business, general | Rahman, Mohd Nizam Ab, Tannock, James D.T. |
| TQM, structural and strategic flexibility and performance: An empirical research study.(Total Quality Management) | Business, general | Verdu-Jover, Antonio J., Gomez-Gras, Jose Maria |
| Usefulness of the EFQM excellence model: Theoretical explanation of some conceptual and methodological issues. | Business, general | Rusjan, Borut |
| Using kaizen events for back office processes: The recruitment of frontline supervisor co-ops. | Business, general | Montabon, Frank |
| Using scenarios to challenge and change management thinking. | Business, general | Wright, Alex |
| Viewing personal quality management through a systems thinking lens. | Business, general | Jambekar, Anil B. |
| Website quality and customer's behavioral intention: An exploratory study of the role of information. | Business, general | Yi-Ching Hsieh, Hung-Chang Chiu, Ching-Yi Kao |
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