| Quality Progress 2000 |
| Title | Subject | Authors |
|---|
| 21 voices for the 21st century.(21 people whose views will encourage thinking about applying quality in 21st century) | Engineering and manufacturing industries | |
| A blueprint for document control: how to develop, maintain and improve the system. | Engineering and manufacturing industries | Debra L. Fine, William L. Read |
| A case study of process improvement at a Pennsylvania University. | Engineering and manufacturing industries | Michael A. Mogavero, Erinn Lake |
| American Society for Quality certification program gains wider recognition.(includes related articles) | Engineering and manufacturing industries | John Moran, Patricia Londe |
| An early SPICE experience: assessment model provides measurement and improvement opportunities for a software oriented organization.(use of Software Process Improvement and Capability dEtermination standard by CelsiusTech Australia) | Engineering and manufacturing industries | Han van Loon |
| A new way to teach university introductory statistics courses: Emphasizing real-world aspects and understanding of foundations. | Engineering and manufacturing industries | Lai K. Chan, Smiley W. Cheng, Zak Pritchard |
| Assessing the quality status of research organizations.(methods to assess research and development performance of companies) | Engineering and manufacturing industries | Al Endres |
| A trio for quality: Accreditation, Baldrige and ISO 9000 can play a role in reducing medical errors. | Engineering and manufacturing industries | Paul M. Schyve |
| Auditors and auditing: revisions improve on the ISO 9001 standard. | Engineering and manufacturing industries | J.P. Russell |
| A world of opportunity.(includes related article) | Engineering and manufacturing industries | Spencer Hutchens Jr. |
| Baldrige and the human equation in health care mergers: employee satisfaction surveys can prevent disappointment and failure. | Engineering and manufacturing industries | Fran Lipson, Andrew Riddell |
| Bearing the gift of royal performance indicators: a medieval tale of goals, objectives and strategic planning. | Engineering and manufacturing industries | Susan West Engelkemeyer, Richard Voos |
| Benchmarking the home pages of "Fortune" 500 companies.(quality control) | Engineering and manufacturing industries | Nabil Tamimi, Murli Rajan, Rose Sebastianelli |
| Beyond compliance: An examination of compliance and management auditing. | Engineering and manufacturing industries | Dennis Arter |
| Building a better doctor: Quality tools transform a medical degree program in Australia. | Engineering and manufacturing industries | Gene Murti, Ann Jervie Sefton |
| Call resolution: the wrong focus for service quality? | Engineering and manufacturing industries | Kelvin F. Cross |
| Checklists - a perfect tool to tune up your quality manual.(Cover Story) | Engineering and manufacturing industries | Mark Kaganov |
| Continuous improvement at an agency for the developmentally disabled. | Engineering and manufacturing industries | Leonard Wrona, Diana Hanson |
| Customer satisfaction at a software support call center: How to boost customer satisfaction ratings using simple solutions. | Engineering and manufacturing industries | Charles Palson, Dale Seidlitz |
| Customer satisfaction measurement instruments: in health care, does one size fit none? | Engineering and manufacturing industries | Rella D. Jeffries, Patrick R. Sells |
| Decision traps: an audit for decision making in manufacturing operations. | Engineering and manufacturing industries | Seyda Deligonul |
| Enhanced quality tools: making improvements visible in complex organizations.(includes sidebar article on Monte Carlo technique and object-based simulation) | Engineering and manufacturing industries | Michael Ames, Earl Draper |
| Failed software projects? Not anymore.(use of ISO 9001 by software developer) | Engineering and manufacturing industries | Marcel Markus |
| Framework for business leadership.(development of breakthrough quality management tool) | Engineering and manufacturing industries | Mikel Harry |
| Hustle, that's all: Business process reingineering at the Earle M. Jorgensen Co. | Engineering and manufacturing industries | Kathryn Dagestino, Wendy L. Moore, Jorn Teutloff |
| Identify big payback TQM projects.(total quality management) | Engineering and manufacturing industries | Harry P. Richard |
| Implementation can benefit from quality experience.(implementing ideas of total quality management and knowledge management)(Cover Story) | Engineering and manufacturing industries | Anthony J. Clarke |
| Implementing Six Sigma in Europe.(quality control) | Engineering and manufacturing industries | Steve Crom |
| ISO 9000:2000 revision process reaches final draft stage.(standards) | Engineering and manufacturing industries | John E. West |
| Is quality free or profitable? A company's efforts to improve may bring both economic and external social benefit. | Engineering and manufacturing industries | Jon R. Miller, John S. Morris |
| It's all about improving performance: teams work better with expanded problem solving and decision making skills.(includes sidebar article detailing problem solving by information systems team for manufacturing company) | Engineering and manufacturing industries | Helene F. Uhlfelder |
| Killing quality with kindness: expecting (and receiving) the best performance from your employees. | Engineering and manufacturing industries | Susan Hake Surplus |
| Leveraging a quality system to establish an EMS.(Environmental Management Systems) | Engineering and manufacturing industries | Marilyn R. Block |
| Making informed decisions in the face of uncertainty. | Engineering and manufacturing industries | Helen E. Ganley, Jillian Moxey |
| Making teams work: Bureau of Labor Statistics learns what works and what doesn't.(includes sidebar article detailing workplace pilot program) | Engineering and manufacturing industries | Susan Adams, Leda Kydoniefs |
| Management system standards poised for momentum boost: revisions, sector specific efforts, health and safety are factors.(includes sidebar articles discussing future of standards service industry) | Engineering and manufacturing industries | Susan E. Daniels |
| Managing customer value: A framework allows organizations to achieve and sustain competitive advantage. | Engineering and manufacturing industries | Michael T. Saliba, Caroline M. Fisher |
| Metrics for uncertainty. | Engineering and manufacturing industries | J. Stuart Hunter |
| Moving organizational mountains: turnaround lessons from Hong Kong's Towngas. | Engineering and manufacturing industries | David Choo Kah Teck, Peter M. Tobia |
| New skills needed in medical leadership. | Engineering and manufacturing industries | Maureen Bisognano |
| NISO: a standard that parallels, complements and exceeds ISO 9001:2000.(Non-Intrusive Standard for Organization; International Organization for Standardization) | Engineering and manufacturing industries | James Lamprecht |
| Obstacles to implementing quality.(total quality management) | Engineering and manufacturing industries | Gary Salegna, Farzaneh Fazel |
| Optimization impossible?(quality function deployment project) | Engineering and manufacturing industries | A.J. Lowe, K. Ridgway |
| Planning data configuration for statistical analysis.(quality management tool) | Engineering and manufacturing industries | William E. Sarell |
| Planning for knowledge management: how your company can benefit from using the right information at the right time. | Engineering and manufacturing industries | William Shockley III |
| Product life data analysis: A case study. | Engineering and manufacturing industries | Necip Doganaksoy, Gerald J. Hahn, William Q. Meeker |
| Quality awards make winners of us all: They stimulate improvement, highlight best practices. | Engineering and manufacturing industries | Mark R. Hagen |
| Quality by knowledge: Collective creation of a new concept. | Engineering and manufacturing industries | Ron Dvir |
| Quality for the long haul at Gerber: building trust through commitment. | Engineering and manufacturing industries | Mark R. Hagen |
| Quality health care - a path forward. | Engineering and manufacturing industries | R. Dan Reid |
| Quality lighting means quality work. | Engineering and manufacturing industries | John P. Bachner |
| Quality management hits the road.(scientific study of life improving research using quality management tools) | Engineering and manufacturing industries | Joseph Lopa, Richard Marecki |
| Quality professionals around the world share similar concerns, experiences. | Engineering and manufacturing industries | Navin Shamji Dedhia |
| Quality Progress 2000 salary survey: inspectors see big increases; ahead of technicians.(Cover Story) | Engineering and manufacturing industries | Miles Maguire |
| Quality Progress 2000 salary survey: new information, new methodology.(techniques used for data gathering and analysis and findings of survey) | Engineering and manufacturing industries | Karen Bemowski |
| Randomization is the key to experimental design structure. | Engineering and manufacturing industries | Richard F. Gunst |
| Research: the key to quality policies and procedures. | Engineering and manufacturing industries | Stephen B. Page |
| Roll quality roll: Strategic quality planning at the University of Alabama. | Engineering and manufacturing industries | John R. Dew |
| Safeguard analysis.(process quality)(Column) | Engineering and manufacturing industries | John R. Dew |
| Semiconductor assembly council promotes use of quality tools. | Engineering and manufacturing industries | Marla Cooper, Johan Cornelis van Beek |
| Service quality and higher education do mix: A case study exploring the service environment at Indiana University Southeast. | Engineering and manufacturing industries | Michael J. Canic, Patrick McCarthy |
| Six Sigma, e-commerce pose new challenges.(electronic-commerce) | Engineering and manufacturing industries | Jenny Kendall, Donna O. Fulenwider |
| Six Sigma improves both statistical training and processes.(statistics) | Engineering and manufacturing industries | Ronald D. Snee |
| Six Sigma's missing link.(suing normal distribution table to calculate sigma rating) | Engineering and manufacturing industries | Robert J. Gnibus |
| SPC modified with percent tolerance precontrol charts.(supplier development, statistical process control)(Cover Story) | Engineering and manufacturing industries | S.K. Vermani |
| Supercharging your Pareto analysis.(Cover Story) | Engineering and manufacturing industries | William J. Stevenson |
| Tapping into people.(use of human resources methods to produce planning strategy) | Engineering and manufacturing industries | Brien Palmer, Mike Ziemianski |
| Teach what you preach: Higher education and business: Partners en route to quality. | Engineering and manufacturing industries | Everard van Kemenade, Paul Garre |
| The nominal group technique.(excerpt from 'Root Cause Analysis: Simplified Tools and Techniques') | Engineering and manufacturing industries | Bjorn Andersen, Tom Fagerhaug |
| The past, present and future direction of aerospace quality standards. | Engineering and manufacturing industries | Dale K. Gordon |
| The power of quality thinking in sales and management. | Engineering and manufacturing industries | Paul Selden |
| Tire failures, SUV rollovers put quality on trial. | Engineering and manufacturing industries | Susan Daniels |
| TL 9000-An update on the metrics process: Validation of training, registration and metrics completed. | Engineering and manufacturing industries | Sandford Liebesman |
| Too many types of quality problems.(problem solving techniques) | Engineering and manufacturing industries | Gerald Smith |
| TQM's human resource component: lack of attention can inhibit effective implementation.(total quality management) | Engineering and manufacturing industries | Christopher M. Lowery, Nicholas A. Beadles II, James B. Carpenter |
| Turning CFOs into quality champions: show link to enhanced revenue and higher margins.(chief financial officers) | Engineering and manufacturing industries | John Goodman, Pat O'Brien, Eden Segal |
| Understanding the hierarchy of process control. | Engineering and manufacturing industries | Peter E. Pylipow |
| Using calibration in an office environment.(quality management techniques) | Engineering and manufacturing industries | Leda Kydoniefs, Carl Lindblom |
| Using corrective action to make matters worse.(quality control) | Engineering and manufacturing industries | Wallace Davis III |
| Why QS-9000 was developed and what's in its future.(quality standards in the automotive industry) | Engineering and manufacturing industries | Dan Reid |
| Will ISO 9001 still apply for the medical device industry? | Engineering and manufacturing industries | Joe Tsiakals |
| Will quality find a home in the White House?(quality in government, presidential candidates Al Gore and George W. Bush) | Engineering and manufacturing industries | |
| You don't have to be awful to be a statistician, but it helps: Using experimental design to perfect products and processes. | Engineering and manufacturing industries | Lynne B. Hare |
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