| Quality Progress 1999 |
| Title | Subject | Authors |
|---|
| Aftermath of battle: using new applications in clearing unexploded ordnance.(includes glossary and sidebar article detailing cleanup work on Kaho'olawe Island) | Engineering and manufacturing industries | Dan Kedzie, Norrell Lantzer, Robert Wernsman, Ellen Sieber, Thomas Bond |
| Age of agile manufacturing puts quality to the test: mass customization of products demands new tools, measures.(includes sidebar articles profiling Hatfield Quality Meats and Kraft Foods) | Engineering and manufacturing industries | Peter H. Christian, Emory W. Zimmers Jr. |
| A metamorphosis in South Carolina: Red Cross region is first to earn ISO 9002 registration. | Engineering and manufacturing industries | Susan E. Daniels |
| An alternative view of education quality: students aren't the customers of instruction. | Engineering and manufacturing industries | Joel A. Nachlas |
| An integrated approach to food safety.(linking Hazard Analysis Critical Control Point and ISO 9000) | Engineering and manufacturing industries | William L. Bennet, Leonard L. Steed |
| An unexpected competitive edge: SDI Aerospace implements ISO 9001. | Engineering and manufacturing industries | Douglas W. Anton |
| Applying QFD to internal service system design.(quality function deployment) | Engineering and manufacturing industries | R. Nat Natarajan, Ralph E. Martz, Kyosuke Kurosaka |
| Applying quality concepts to community issues: Tacoma-Deming project avoids politics as usual while focusing on a process for improvement. | Engineering and manufacturing industries | March Laree Jacques |
| A recipe for well-done procedures: Seven steps that help reduce time, costs and confusion. | Engineering and manufacturing industries | Steven Stein |
| A road map for quality beyond control.(includes sidebar article detailing approaches to management at W.L. Gore & Associates)(Quality in 21st Century) | Engineering and manufacturing industries | Thomas Pyzdek |
| ASQ's Accelerating Change Collaborative Series: a challenge for industry.(American Society for Quality) | Engineering and manufacturing industries | Kevin Nolan |
| Attitude adjustments: some proven ways to promote the exchange of ideas. | Engineering and manufacturing industries | Steve Kaye |
| Avoiding calibration overkill: Ratio requirements need to be re-examined. | Engineering and manufacturing industries | Philip Stein |
| Back to the future: 'Foresight 2020' offers scenarios for quality's next 20 years. | Engineering and manufacturing industries | Gregory H. Watson |
| Baldrige Award winners beat the S&P 500. | Engineering and manufacturing industries | Lawrence S. Tai, Zbigniew H. Przasnyski |
| Brazil and ISO 9000. | Engineering and manufacturing industries | Marcos Antonio Lima de Oliveria |
| Burn the brownies: effective experimental design through statistical thinking. | Engineering and manufacturing industries | Lynne B. Hare |
| Can single sourcing work in R&D?: benefiting from a long-term relationship with one supplier. | Engineering and manufacturing industries | Robert Osmond, Garry D. Coleman |
| Comparing the importance of variation and mean of a distribution. | Engineering and manufacturing industries | Gary Elrod, Belva J. Cooley, LeRoy A. Franklin |
| Connecting quality improvement practices to reaccreditation. | Engineering and manufacturing industries | John Jasinski |
| Customer-value analysis helps hone strategy. | Engineering and manufacturing industries | Michael J. Stahl, Robert B. Woodruff, William C. Parr, William K. Barnes, Sarah F. Gardial |
| Don't count TQM out.(total quality management) | Engineering and manufacturing industries | Kevin B. Hendricks, Vinod R. Singhal |
| Explosion of new products creates challenges: age of innovation requires new tools of quality. | Engineering and manufacturing industries | Miles Maguire, Mark Hagen |
| Getting employee buy-in to quality management. | Engineering and manufacturing industries | Stephen B. Knouse, H. David Strutton |
| Going on-line, not airline: Internet can replace traditional conferences. | Engineering and manufacturing industries | Jim Clauson |
| How a team can grow.(self-directed work teams) | Engineering and manufacturing industries | D. Keith Denton |
| Implementing the six sigma solution: how to achieve quantum leaps in quality and competitiveness.(includes sidebar article detailing experiences of inefficient baggage handling) | Engineering and manufacturing industries | Jerome A. Blakeslee Jr. |
| Improving customer satisfaction through mass customization. | Engineering and manufacturing industries | Rebecca Duray, Glenn W. Milligan |
| Internal auditing: the big lies. | Engineering and manufacturing industries | DeWitt L. Beeler |
| Is ISO 9001:2000 the beginning of the end? | Engineering and manufacturing industries | James Lamprecht |
| ISO 14000 and the bottom line: Environmental standard can lead to sustainable competitive advantage. | Engineering and manufacturing industries | Cecily A. Raiborn, Brenda E. Joyner, James W. Logan |
| ISO 9000: 2000: A shift in focus.(part two of two) | Engineering and manufacturing industries | Charles A. Cianfrani, Jack West, Joseph Tsiakals |
| ISO 9000:2000 shifts focus of quality management system standards. | Engineering and manufacturing industries | Joseph J. Tsiakals, Charles A. Cianfrani, Jack West |
| ISO 9001 and health care. | Engineering and manufacturing industries | James W. Kolka |
| Making the pitch in the executive suite: how quality got to the top with six Baldrige Award winners.(includes excerpts from 'Principles of Quality Costs: Principles, Implementation and Use' and from 'Linking Quality to Profits: Quality-Based Cost Management') | Engineering and manufacturing industries | Mark R. Hagen, Susan E. Daniels |
| Measurements and the knowledge revolution: Getting the right information to the right people at the right time. | Engineering and manufacturing industries | Thomas A. Pearson |
| Measuring people and performance: closing the gaps. | Engineering and manufacturing industries | Brian S. Morgan, William A. Schiemann |
| Measuring performance after meeting award criteria. | Engineering and manufacturing industries | Timothy M. Bergquist, Kenneth D. Ramsing |
| Measuring up in a Cincinnati suburb: how one school system used the Baldrige Award criteria to improve. | Engineering and manufacturing industries | David F. Quattrone |
| More, better, faster from total quality effort: P&G achieves a breakthrough in clinical study cycle times.(Procter & Gamble) | Engineering and manufacturing industries | David A. McCamey, Robert W. Boggs, Linda M. Bayuk |
| Motivating knowledge workers: the role of the workplace.(includes sidebar article detailing leadership community initiative at Steelcase Inc) | Engineering and manufacturing industries | Pamela M. Brenner |
| National laboratories of metrology in the western hemisphere. | Engineering and manufacturing industries | Rocio Marban, Oscar R. Harasic |
| New quality for the 21st century: developments are the fundamental drivers of business.(includes sidebar article detailing five forces driving quality opportunity) | Engineering and manufacturing industries | A.V. Feigenbaum, Donald S. Feigenbaum |
| New uncertainty method is taking hold: Refinements to traditional approach. | Engineering and manufacturing industries | Philip Stein |
| Old tools - new uses: equipment FMEA.(failure mode effects analysis) | Engineering and manufacturing industries | Teodor Cotnareanu |
| On leaders and leadership: business excellence models, core value deployment and lessons from the Bible. | Engineering and manufacturing industries | Rick L. Edgeman, Jens J. Dahlgaard, Su Mi Park Dahlgaard, Franz Scherer |
| On-line quality courses offer many side benefits. | Engineering and manufacturing industries | Jim Clauson |
| Product certification and Portugal's construction industry. | Engineering and manufacturing industries | Antonio Tadeu, Pedro Saraiva, Joao Orey, M. Joao Rosa |
| Profiting from quality in the service arena: using cost-of-quality applications in nonmanufacturing organizations. | Engineering and manufacturing industries | |
| Putting quality in knowledge management. | Engineering and manufacturing industries | Larry Todd Wilson, Diane Asay |
| QS-9000 customer satisfaction monitoring isn't working. | Engineering and manufacturing industries | William Robert Loomis |
| Quality and nonprofit organizations: focus on service delivery means doing good things well. | Engineering and manufacturing industries | Samuel S. Ireland |
| Quality in banking starts with four assessments: methods can inspire upper management action in most organizations. | Engineering and manufacturing industries | Frank M. Gryna, Derek S. Gryna |
| Quality in commercial food processing. | Engineering and manufacturing industries | John G. Surak |
| Quality in nonprofits: no longer uncharted territory.(implementation of total quality management at Anixter Center) | Engineering and manufacturing industries | Renee Oosterhoff Cox |
| Quality management and continuous improvement at Campbell.(Campbell Soup Co) | Engineering and manufacturing industries | Norman P. Ouellette |
| Quality profession must learn to heed its own advice.(Quality in 21st Century) | Engineering and manufacturing industries | Thomas Pyzdek |
| 'Quality Progress'' 1999 salary survey. | Engineering and manufacturing industries | Miles Maguire, Karen Bemowski |
| Quality system harmonization for clinical laboratories. | Engineering and manufacturing industries | William I. White |
| Quality today: recognizing the critical SHIFT.(excerpt from 'Critical SHIFT: The Future of Quality in Organizational Performance') | Engineering and manufacturing industries | Lori L. Silverman, Annabeth L. Probst |
| Quality you can bank on: a Texas blood center discovers the benefits of ISO certification. | Engineering and manufacturing industries | Norman D. Kalmin, Linda Myers, Mary Beth Fisk |
| Service organizations increasingly adopt Baldrige model. | Engineering and manufacturing industries | Nancy Blodgett |
| Small-business evaluation and support services: a model from the United Kingdom. | Engineering and manufacturing industries | Barrie G. Dale, Bryn Watts |
| Small service firms face implementation challenges. | Engineering and manufacturing industries | Yunus Kathawala, Dean S. Elmuti |
| Statistical process control: a glimpse at its past and future. | Engineering and manufacturing industries | J. Stuart Hunter |
| Team technology: finding the right mix to improve team performance during process-improvement tasks. | Engineering and manufacturing industries | Maria E. Hacker |
| The art of creating a standard.(Committee Draft 2 of ISO 9000:2000, part 3) | Engineering and manufacturing industries | Joseph J. Tsiakals, Charles A. Cianfrani, Jack West, Jeffrey H. Hooper |
| The call of quality: Doing right things right: But growing complexity, competition create new pressures. | Engineering and manufacturing industries | March Laree Jacques |
| The case for student as customer.(Southern Polytechnic State University) | Engineering and manufacturing industries | Jim B. Wallace |
| The conflict resolution diagram: creating win-win situations. | Engineering and manufacturing industries | H. William Dettmer |
| The critical role of quality in the tourism system. | Engineering and manufacturing industries | Richard F. Marecki, Joseph M. La Lopa |
| The impact of standards on industrial development and trade. | Engineering and manufacturing industries | Steven R. Wilson |
| The pros and cons of sector-specific standards. | Engineering and manufacturing industries | Leslie Norris |
| The search for quality.(benefits of ISO 9002 registration) | Engineering and manufacturing industries | Fred A. Kaempffe, Fred A. III Kaempffe |
| The standards development process: user input is key to acceptance. | Engineering and manufacturing industries | Dennis R. Arter |
| The use and management of teams: a how-to guide. | Engineering and manufacturing industries | Steven H. Hanks, Richard L. Ratliff, Stephen M. Beckstead |
| TL 9000 performance metrics to drive improvement: telecommunication industry takes a new approach to sector standards. | Engineering and manufacturing industries | D. Galen Aycock, Jean-Normand Drouin, Thomas F. Yohe |
| TL 9000 quality system requirements rooted in ISO 9001. | Engineering and manufacturing industries | James P. Gildersleeve |
| To be a problem solver, be a Classicist. | Engineering and manufacturing industries | Abdul M. Chaudhry |
| Total quality management in higher education: an application of quality improvement in a university.(Lamar University, Beaumont, TX) | Engineering and manufacturing industries | Carl B. Montano, Glenn H. Utter |
| Total quality requires serious training. | Engineering and manufacturing industries | Zbigniew H. Przasnyski, Bohdan W. Oppenheim |
| Transforming government for its customers: innovative public management, not just technology, is key at state and local level. | Engineering and manufacturing industries | John R. Miller |
| Two-location gauge evaluation: a simple method for solving testing problems. | Engineering and manufacturing industries | Neal D. Morchower |
| University, Inc.: to regain competitiveness, higher education must adopt industrial techniques. | Engineering and manufacturing industries | Stanislav Karapetrovic, Divakar Rajamani, Walter W. Willborn |
| Use common law techniques to foster internal audits. | Engineering and manufacturing industries | Gordon MacMaster |
| Using DOE to determine AA battery life: remote-control model-car enthusiasts conduct an experiment.(design-of-experiments) | Engineering and manufacturing industries | Eric Wasiloff, Curtis Hargitt |
| When culture resists change: getting your employees aligned with your strategy. | Engineering and manufacturing industries | James F. Huggett |
| When teams go to war - against each other!(managing team-to-team conflict) | Engineering and manufacturing industries | Raymond Cheser |
| Why should statisticians pay attention to six sigma? | Engineering and manufacturing industries | Ronald D. Snee |
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